HomeTerms & Conditions
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Booking Information
A Booking Form must be completed and signed by a delegate and/or company and returned to Laidlaw & Constable before a place(s) and date(s) on a course/contracted service can be reserved.
Reservations will be deemed to have been accepted only when confirmed by telephone, in writing or email by Laidlaw & Constable.
In all cases, Laidlaw & Constable will issue a VAT invoice on the week of training.
Laidlaw & Constable reserves the right to refuse any reservation without supplying a reason
Additional Expenses
The Customer shall reimburse Laidlaw & Constable for all travel (outside the London Postal Area), subsistence and other out of pocket expenses reasonably incurred by Laidlaw & Constable personnel in the provision of training/contracted services.
Payment Terms
The fees must be paid prior to the commencement of the course/contracted service unless otherwise agreed in writing by an officer of Laidlaw & Constable.
Credit terms are subject to satisfactory references and trading volumes.
The granting of credit terms does not exempt clients from re-booking or cancellation charges.
Laidlaw & Constable reserves the right to cancel courses or places on them if payment terms are not observed.
Where the payment terms are not met, Laidlaw & Constable reserves the right to charge interest at 2% per month until the fees are paid in full.
On-Site Training
The Customer shall provide Laidlaw & Constable free of charge such computer and office facilities as may be reasonably necessary to enable Laidlaw & Constable to provide the service.
The Customer shall ensure that the premises at which Laidlaw & Constable are to work are safe and the equipment in good working order. If the premises are unsafe or the equipment not in good working order, Laidlaw & Constable shall be entitled to withdraw and the Customer shall pay Laidlaw & Constable charges as if the services had been performed.
Independent Consultants
Laidlaw & Constable Ltd shall be entitled to sub-contract its obligations to qualified independent consultants and references to Laidlaw & Constable personnel shall be deemed also to refer to such consultants.
Cancellation or alternatives
Should Laidlaw & Constable need to cancel or reschedule any course, the company will be offered an alternative course or a full refund.
Laidlaw & Constable reserves the right to provide an alternative venue and presenter or instructor to those published.
Cancellations, Rescheduling and transfers
Laidlaw & Constable shall perform the services set out in the confirmed Booking Form and no others.
Requests to cancel, re-schedule or transfer a booking must be received in writing. The date on which the letter, fax or email is received by Laidlaw & Constable will be deemed as the date on which the request has been made.
Agreement on dates for Rescheduling or transfer shall be subject to the availability of places, rooms and/or trainers.
If a re-scheduled or transferred booking cannot subsequently be attended by the client, the booking shall be cancelled without refund.
If Laidlaw & Constable is prevented or delayed from performing the agreed services by reason of any act or omission of the customer, including the provision of any inaccurate or inadequate data, the Customer shall pay Laidlaw & Constable charges as if the services had been performed.
Scheduled Public training courses at Laidlaw & Constable
Cancellations
If notified within:
10 working days or fewer prior to the training date, a cancellation charge of 100% will apply
15 working days or fewer prior to the training date, a cancellation charge of 60% will apply
20 working days or fewer prior to the training date, a cancellation charge of 25% will apply
Transfers
A transfer will be permitted only if the invoice for the training has been paid in full.
If notified:
More than 10 working days prior to the training date, a delegate can transfer on to the next scheduled course without penalty.
Within 10 working days or fewer prior to the training date, a delegate can transfer on to the next scheduled course for a re-booking charge of 50% of the course fee.
If a delegate cannot attend on the new date, no refund will apply.
Private training at Laidlaw & Constable or on-site at company training venue
Cancellations
If notified within:
15 working days or fewer prior to the training date, a cancellation charge of 100% will apply
20 working days or fewer prior to the training date, a cancellation charge of 60% will apply
25 working days or fewer prior to the training date, a cancellation charge of 25% will apply
Rescheduling
Rescheduling will be permitted only if the invoice for the training has been paid in full.
Rescheduled dates must be confirmed by the client in writing. The date on which the letter, fax or email is received by Laidlaw & Constable will be deemed as the date on which the agreement has been made.
If notification is received, and new dates agreed:
More than 15 working days prior to the original training date, the client can re-schedule without charge
15 working days or fewer prior to the original training date, a rescheduling charge of 50% of the course fee.
If new dates have not been agreed by the original training date, the course will be deemed to have been cancelled and a 100% cancellation fee shall apply.
If a client cannot provide delegates for the re-scheduled date, a cancellation charge of 100% will apply.
Training projects
Where a number of training courses have been arranged as part of a training project, the deadline for cancellation or rescheduling of any course within the project shall relate to the first course date, and not to the date of the individual course.
Training Passports
Training Passports can be purchased for training on Laidlaw & Constable's Scheduled Public training courses with payment due at the time of purchase.
Upon receipt of payment, Laidlaw & Constable will issue a block of Training Passport Units that can be used to book delegates on any Scheduled Public course, subject to availability.
Clients may purchase an unlimited number of Training Passports under the scheme, subject to all such Training Passports being undertaken within the period of twelve calendar months from the date of purchase.
Any failure by the client to utilise all of the Training Passports within the twelve calendar month period shall result in such Training Passports being forfeited by the client without entitlement to compensation or reimbursement.
Cancellations
If notified:
10 working days or fewer prior to the training date, the Training Passport Unit will be cancelled.
Transfers
If a delegate cannot attend a course, another delegate can be substituted at any time.
If notified:
More than 10 working days prior to the training date, a delegate can transfer on to the next scheduled course using the same Training Passport Unit.
If a delegate cannot attend on the new date, the Training Passport Unit will be cancelled.
Copyright
All course notes and materials are copyright. No part of the course notes or materials may be reproduced or transmitted in any form, or by any means, electronically or mechanically, including photocopying, recording or any information storage or retrieval system without the prior written permission of Laidlaw & Constable Ltd. Course notes and materials are provided subject to the condition that they shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without the prior written permission of Laidlaw & Constable Ltd. Any unauthorised use, duplication or lending of course notes or materials without prior written consent of Laidlaw & Constable Ltd is strictly prohibited.
Acceptance of terms
No variation can be made to these terms without written consent of an officer of Laidlaw & Constable.
These terms of business are deemed to be accepted by the company by virtue of the completion of the Booking Form.
Warranties
Laidlaw & Constable warrants that the courses will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with generally accepted industry standards and within the times referred to in the registration form.
Laidlaw & Constable shall have no liability to the company for any loss, damage, costs, expenses or other claims for compensation arising from any course material or instructions supplied by the Company which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Company.
Except in respect of death or personal injury caused by Laidlaw & Constable’s negligence, or as expressly provided in these Conditions, Laidlaw & Constable shall not be liable to the Company or the delegate by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of Laidlaw & Constable, its servants or agents or otherwise) which arise out of or in connection with the provision of the course (including any delay in providing or failure to provide the course or their use by the Company and the entire liability of Laidlaw & Constable under or in connection with the Contract shall not exceed the amount of the charges for the provision of the course.
Laidlaw & Constable shall not be liable to the Company or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform, any of Laidlaw & Constable’s obligations in relation to the course, if the delay or failure was due to any cause beyond Laidlaw & Constable’s reasonable control.
Applicable Law
English Law shall apply to the Contract and the parties agree to submit to the exclusive jurisdiction of the English courts.
