Managing Disruptive Behaviour

Target Audience

The course will benefit all those who encounter difficult people and situations on a daily basis – where success depends upon their collective contribution to the business

Pre-requisites

There are no pre-requisites for this course

At the completion of the course you should be able to:

• Define and identify what constitutes disruptive behaviour
• Understand the possible causes of disruptive behaviour
• Appreciate the skills and techniques that can be employed to deal with disruptive behaviour
• Understand the importance of taking responsibility for disruptive behaviour at work

Disruptive Behaviour – A Definition

Encounters with Disruptive Behaviour

Personal experiences • The impact of the behaviour • Future interaction

Behaviour vs. Personality

Why should we be looking at peoples’ behaviour? • Why not look at their personality? • Crooked or straight thinking

Behaviours I have Difficulty Handling

Your approach to interpersonal problems  • The implications of your personal style

Why do People Behave the Way they do

Past experiences • Individual needs • Environmental influences • Standards • Role models

Whose Responsibility is Disruptive Behaviour

What prevents us from dealing with it effectively? • The consequences of not addressing the problems

Recognising Behaviour as Disruptive

Identifying and specifying the problem accurately

Dealing with Disruptive Behaviour

Face-to-face problem solving • Counselling

Preventing and Eliminating Disruptive Behaviour

Motivation • Co-operation and trust • Communication • Involvement

Role Plays

Alleviate or Eliminate

Disciplinary procedures

Action Plan

No Related Courses.

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Course Fee

We have a rolling programme of Scheduled Public sessions for the majority of standard courses – both in IT Productivity and Management & Soft Skills. Group sizes are limited to ensure optimum learning amongst delegates.

Passport Saving Plans

The advertised rates are on a per delegate basis, however if you have more than one attendee you may be entitled to a discount. To maximise your training budget why not email or contact one of our training consultants to see what rates/discounts may apply for your particular requirement.

Alternatively, if you have regular, ongoing training requirements, you may find one of our Training Passports of interest. Each is designed to provide our clients with significant benefits:
• Far better discounts
• Less administrative overhead
• Better control of your training schedules

Scheduled Training Passports
Enables you to pre-purchase training places on any of our standard scheduled courses.

Private Training Passports
Enables you to pre-purchase private training days against any of our standard courses.

Each of the above passports come with substantial discounts.

To maximise your training budget why not email or contact one of our training consultants who will be happy to provide you with the latest offers on any of our Training Passports. See what rates/discounts may apply for your particular requirement.

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