Introduction to Management

Target Audience

It will benefit those managers or supervisors of people who need to have structured and formalised management training. It will particularly benefit those who are about to become managers or who have recently been appointed to their first management position.

Pre-requisites

No previous formal training, but some experience of supervising or managing staff will be useful. Delegates who are about to take up their first managerial role will find this helpful

At the completion of the course you should be able to:

• Understand the ideas behind people management skills
• Understand the techniques involved in people management
• Interpret the concepts involved in successful people management

What Makes a Great Manager

Leadership Styles

An introduction to leadership styles

Effective Communication for Managers

What, why, who, when and how • Managing meetings • Building rapport • Visual, auditory and kinaesthetic communication • Non-verbal communication • Questioning and listening techniques • Assertive, aggressive and submissive behaviour

Team Building

What makes an effective team  • Team structures and types • Strategies to strengthen teams

Motivation

Motivational theories • Basic and higher needs • Relating goals and needs to motivators • Demotivation • Developing skills required to motivate effectively

Delegation

What do you delegate • To whom should you delegate • Delegating for best results

Time Management

Time – the most important resource • The importance of personal goals • Planning time • Time stealers

Decision Making

The decision making process • Styles of decision making

Managing Disruptive Behaviour

Behaviour vs. personality • Why do people behave the way they do • Preventing and eliminating disruptive behaviour

Action Plan

No Related Courses.

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Course Fee

We have a rolling programme of Scheduled Public sessions for the majority of standard courses – both in IT Productivity and Management & Soft Skills. Group sizes are limited to ensure optimum learning amongst delegates.

Passport Saving Plans

The advertised rates are on a per delegate basis, however if you have more than one attendee you may be entitled to a discount. To maximise your training budget why not email or contact one of our training consultants to see what rates/discounts may apply for your particular requirement.

Alternatively, if you have regular, ongoing training requirements, you may find one of our Training Passports of interest. Each is designed to provide our clients with significant benefits:
• Far better discounts
• Less administrative overhead
• Better control of your training schedules

Scheduled Training Passports
Enables you to pre-purchase training places on any of our standard scheduled courses.

Private Training Passports
Enables you to pre-purchase private training days against any of our standard courses.

Each of the above passports come with substantial discounts.

To maximise your training budget why not email or contact one of our training consultants who will be happy to provide you with the latest offers on any of our Training Passports. See what rates/discounts may apply for your particular requirement.

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