HomeCommunications Skills
One day training course
Course code: PUB3CS
The aim of this one day programme is to develop verbal and non-verbal communication skills and effective language techniques that will help participants to establish better working relationships and become more influential in the work environment. This practical and interactive course encourages course delegates to work both individually and in small groups on a variety of exercises and role plays.
Target Audience/Pre-Requisites
Target Audience
This course is suitable for anyone wishing to develop their self-awareness in order to achieve optimum results from work situations that involve other people
Pre-requisites
There are no pre-requisites for this course
Course Objectives
At the completion of the course you should be able to:
• Describe the differences between all of the questioning techniques
• Identify communication styles and be able to adapt to be more effective when communicating
• Demonstrate active listening skills
• Explain the ego states that affect your ability to be effective when communicating
• Demonstrate how to effectively communicate during role-plays
Course Content
Communicating Style
Handling Information • Conveying ideas and information effectively • Choosing the right words • Assertive language • Recognising the benefits of positive language • Choosing the appropriate format and medium
Working with Tone and Body Language
Understanding the process • Preferred style • Using style effectively • Assessing your style
Improving Questioning Techniques
Reasons for asking questions • Types of questions • Effective questioning • Action plan • Summary
Building Rapport
Creating empathy • Matching language systems • Improve communication - the ‘conversation cycle’ • Understanding ‘transactional analysis’
Communication Techniques
Dealing with difficult people • Checking understanding • Active Listening • Summarising • Probing • Overcoming obstacles to effective listening • Understanding the other person’s perspective • Reading gestures • Acknowledge correctly
Action Plan
Related Courses
No Related Courses.
Course Scheduled Dates
Sorry, we are not arranging any scheduled public courses for this course.
Perhaps you may like to organise a private training session. Please feel free to contact us. One of our training consultants would be pleased to discuss the best options available for you.
Alternatively, why not design your own course? Our Customised Course Builder will allow you to select the modules appropriate for your particular training needs.
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Course Fee / Saving Plans
Course Fee
Passport Saving Plans
The advertised rates are on a per delegate basis, however if you have more than one attendee you may be entitled to a discount. To maximise your training budget why not email or contact one of our training consultants to see what rates/discounts may apply for your particular requirement.Alternatively, if you have regular, ongoing training requirements, you may find one of our Training Passports of interest. Each is designed to provide our clients with significant benefits:
• Far better discounts
• Less administrative overhead
• Better control of your training schedules
Scheduled Training Passports
Enables you to pre-purchase training places on any of our standard scheduled courses.
Private Training Passports
Enables you to pre-purchase private training days against any of our standard courses.
Each of the above passports come with substantial discounts.
To maximise your training budget why not email or contact one of our training consultants who will be happy to provide you with the latest offers on any of our Training Passports. See what rates/discounts may apply for your particular requirement.
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